CovaU aims to provide the highest level of customer service, which includes the handling of complaints. We’ll work with you to resolve your issue quickly, fairly and collaboratively. Your privacy is important to us, and all complaints are treated confidentially.
If you are not satisfied with our resolution, or how we handled your complaint, you have the right to contact the Energy and Water Ombudsman of your jurisdiction. The Energy and Water Ombudsman in each state is a free and independent service that can provide information, advice, and assistance to customers, to investigate and resolve customer complaints and disputes.
New South Wales
Energy & Water Ombudsman NSW (EWON)
- Freecall: 1800 246 545
- Post: Reply Paid 86550, Sydney South NSW 1234
- Online Complaint: www.ewon.com.au/complaints
- Email: complaints@ewon.com.au
- Website: www.ewon.com.au
Victoria
Energy & Water Ombudsman Victoria (EWOV)
- Freecall: 1800 500 509
- Post: Reply Paid 469, Melbourne VIC 8060
- Email: ewovinfo@ewov.com.au
- Website: www.ewov.com.au
Queensland
Energy & Water Ombudsman Queensland (EWOQ)
- Freecall: 1800 662 837
- Post: PO Box 3640, South Brisbane BC QLD 4101
- Online Complaint: https://www.ewoq.com.au/complaints/submit-a-complaint
- Website: www.ewoq.com.au
South Australia
Energy & Water Ombudsman SA (EWOSA)
- Freecall: 1800 665 565
- Post: GPO Box 2947 Adelaide SA 500
- Online Complaint: https://ewosa.com.au/submit-a-complaint
- Website: www.ewosa.com.au
Australian Capital Territory
ACT Civil and Administrative Tribunal (ACAT)
- Telephone: (02) 6207 1740
- Post: GPO Box 370 CANBERRA ACT 2601
- Online Complaint: https://www.acat.act.gov.au/fees-and-forms/online-forms/energyand-water-complaint-form
- Email: acatenergyandwater@act.gov.au
- Website: www.acat.act.gov.au/
Tasmania
Energy Ombudsman Tasmania
- Telephone: 1800 001 170
- Post: GPO Box 960, Hobart, TAS 7001
- Online Complaint: https://secure.justice.tas.gov.au/ombudsman_resolve_update/energy_ombudsman_complaint_form
- Email: energy.ombudsman@ombudsman.tas.gov.au
- Website: www.energyombudsman.tas.gov.au/