You may lodge a complaint through the following channels:
- Phone: 1300 689 866
- Email: support@covau.com.au
- Online: https://www.covau.com.au/contact/
- Post: PO Box R241, ROYAL EXCHANGE, NSW, 1225
CovaU representatives will always provide customers with their name and try to resolve the complaint on the spot. Written/Online complaints will be acknowledged within five (5) working days unless the issue has been determined to be an urgent complaint in which case, a response will be given within two (2) working days.