TERMS & CONDITIONS
Every current CovaU energy, solar, and account agreement or policy, organised by topic so you can find the one you need. Effective dates are shown against each document.
Your contracts
12 documents
- COVAU MARKET RETAIL AGREEMENT – Effective 1 October 2026 · Current
- COVAU MARKET RETAIL AGREEMENT – Effective 1 July 2026
- COVAU MARKET RETAIL AGREEMENT – Effective from December 2023
- COVAU PRODUCT DISCLOSURE STATEMENT
- COVAU STANDARD RETAIL AGREEMENT – Effective 1 October 2026 · Current
- COVAU STANDARD RETAIL AGREEMENT – Effective 1 July 2026
- COVAU STANDARD RETAIL AGREEMENT – Effective from February 2026
- COVAU SOLAR CONTRACT – Effective 1 October 2026 · Current
- COVAU SOLAR CONTRACT – Effective 1 July 2026
- COVAU VIRTUAL POWER PLANT SERVICES AGREEMENT
- COVAU DIRECT DEBIT/CREDIT CARD REQUEST SERVICE AGREEMENT
- COVAU CUSTOMER CHARTER
- TERMS OF USE
Payments & account
2 documents
Hardship & family violence support
5 documents
Policies and Important Information for You
7 documents
- CONSUMER DATA RIGHT (CDR) POLICY
- COVAU CANCELLATION POLICY
- PRIVACY POLICY
- HARDSHIP POLICY FOR NSW, QLD, ACT, SA, TAS
- HARDSHIP POLICY FOR VIC
- HARDSHIP POLICY BROCHURE FOR VIC
- FAMILY VIOLENCE POLICY NSW, QLD, SA, ACT & TAS
- FAMILY VIOLENCE POLICY VIC
- COMPLAINTS AND DISPUTE RESOLUTION POLICY
- GUARANTEED SERVICE LEVELS FOR SMALL CUSTOMERS (ACT)
- MODERN SLAVERY STATEMENT
Plans and offers: Electricity
6 documents
Plans and offers: Gas
3 documents
Plans and offers: Solar & battery
2 documents
Standing Offer Price Plans
2 documents
Residential plans
Market Offer Price Plans
2 documents
Residential plans
Can’t find what you need?
Contact our support team on 1300 689 866 or visit the Help Centre, and we’ll point you to the right document.