VIC Additional Fees
Effective from 1st July 2026
| PAYMENT FEES | Charges (GST Inclusive) |
|---|---|
| Direct Credit or Debit dishonoured payment fee | $2.75 |
| * Direct Credit or Debit Card payment fee | 0.73% |
| * Paper Bill fee | $1.75 |
* Applied to Market Retail Contract only.
| RECONNECTION/ DISCONNNECTION FEES | ||
|---|---|---|
| These fees are set by your distributor and do change from time to time. Please check your distributors website for our current rates and charges. | ||
| ELECTRICITY (Business Hours) | Charges (GST Excl.) | Charges (GST Incl.) |
| Citipower | ||
| Manual re-energisation (including customer transfer) | $46.54 | $51.19 |
| Manual de-energisation | $47.23 | $51.95 |
| Special Meter Read Fee | $38.26 | $42.09 |
| Powercor | ||
| Manual re-energisation (including customer transfer) | $68.94 | $75.83 |
| Manual de-energisation | $73.27 | $80.60 |
| Special Meter Read Fee | $60.52 | $66.57 |
| Ausnet | ||
| Reconnection Fee (Remote) | No Charge | No Charge |
| Disconnection Fee (Remote) | No Charge | No Charge |
| Special Read Fee (Remote) | No Charge | No Charge |
| Field officer visits (Business Hours) | $47.27 | $52.00 |
| Jemena | ||
| Field-based energisation (fuse insert) | $64.35 | $70.79 |
| Field-based de-energisation (fuse removal) | $92.29 | $101.52 |
| Field-based Special Meter Read | $62.02 | $68.22 |
| Remote Special Meter Read, Disconnection, Reconnection | No Charge | No Charge |
| United Energy | ||
| Manual re-energisation (including customer transfer) | $64.58 | $71.04 |
| Manual de-energisation | $64.58 | $71.04 |
| Special Meter Read Fee | $30.33 | $33.36 |
| GAS (Business Hours) | Charges (GST Excl.) | Charges (GST Incl.) |
| AGN | ||
| Reconnection Fee | $104.00 | $114.40 |
| Disconnection Fee (Use of Meter Locks and Plugs) | $89.00 | $97.90 |
| Special Read Fee – Metro | $11.40 | $12.54 |
| Ausnet | ||
| Reconnection – following insertion of locks & plugs at the meter installation | $71.51 | $78.66 |
| Disconnection – locks & plugs at the meter installation | $71.51 | $78.66 |
| Special Meter Read Fee | $7.80 | $8.58 |
| Multinet | ||
| Meter Turn On / or Reconnect | $54.00 | $59.40 |
| Meter Disconnection – Use of locks & plugs | $64.00 | $70.40 |
| Special Meter Read Fee | $8.30 | $9.13 |
If a network distributor or government regulator varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. Generally network related services passed directly through however we may in some circumstances include our reasonable costs for arranging such services on your behalf.
For customers in hardship, experiencing payment difficulties, or affected by family violence, we will not charge any fees, except for charges from your distributor that we pass through to you. This includes card payment fees, payment processing fees, late payment fees and paper bill fees.
For other customers, we will not charge the following fees, unless those fees are charges from your distributor that we pass through to you:
- fees for meter reads when starting or ending a contract or other supply arrangement
- fees for disconnecting or reconnecting an energy supply
- fees for setting up an account when signing up to a new contract
- fees that exceed a reasonable estimate of the cost of providing the service that the fee relates to.
For fees related to meter works click here.
Note: Not all network charges including some disconnection and re-connection charges are displayed here, fees vary between networks, services and schedules, please contact us directly on 1300 689 866 for specific rates that may be applicable to you for ancillary services.
For fees related to 1st July 2025 to 30th June 2026, click here.
