Credit refunds

Refunds lodged by using this forms will be processed via Electronic Funds Transfer (EFT). If you require a different refund method, please call customer service on 1300 689 866.

Credit Refunds

If your CovaU account is in credit, you can apply for a refund. Simply fill out the form below, and we’ll ensure your refund is processed promptly.

If you have a business account, please upload your bank statement or a signed authorisation form printed on your company letterhead.

Name(Required)

CovaU Account Number(Required)

Please enter in the account number that is in credit.

Mobile(Required)

Email(Required)

Account Type(Required)

Residential

Business

File

Max. file size: 80 MB.

File(Required)

Max. file size: 80 MB.

Bank Details for EFT Refund:

Bank Name(Required)

Account Name(Required)

BSB(Required)

Account Number(Required)

How We Refund Your Credit

Validation: The details provided (Full Name, Email Address, Phone Number, and Account Number) must match the information on the closed account. Inaccurate or mismatched details will result in the inability to process the refund.
SMS Verification: Upon Validation, you will receive an SMS to confirm your request. The refund will only be processed if you respond to this SMS.
Processing Time: If your details are successfully validated and the SMS reply is received, your refund will be processed within 5 - 10 business days.
Failed Validation: If the account does not pass validation, you will be notified via SMS, and the refund request will not be processed.

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To find out more about how CovaU collects, uses, holds and discloses your personal and credit information see our privacy statements at CovaU Privacy Policy.