Faults & Emergencies
Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.
If you or are anyone else is in life threatening danger, please contact 000 immediately
Your energy supply is maintained by the local electricity and gas distributors in your area. Please contact your relevant local distributor directly to report problems.
Enter your postcode to find your local distributor
then refer to the information in the table below for distributor contact details in your state.
If you are not sure who is the distributor for your area,
please contact customer service on 1300 689 866
Distributor contact details
NSW energy faults & emergencies
Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.
| Distributor | Distribution Zone (areas served) | NMI prefixes | 24 Hours Fault Numbers | General Number | Current Outages |
|---|---|---|---|---|---|
Essential Energy(formerly Country Energy)www.essentialenergy.com.au | Essential Energy covers most of regional and rural New South Wales, including Albury, Bathurst, Dubbo, Grafton, Port Macquarie, Queanbeyan, Tamworth and Wagga Wagga. | 400, 420, 440, 450 | 13 20 80 | 13 23 91 | Current Outages |
Ausgrid(formerly Energy Australia)www.ausgrid.com.au | Sydney, Central Coast and Hunter regions of New South Wales, including Sydney, Barry, Merriwa, Nelson Bay, Scone and Waterfall. | 410 | 13 13 88 | 13 13 65 | Current Outages |
Endeavour Energy(formerly Energy Australia)www.endeavourenergy.com.au | Sydney's Greater West, the Southern Highlands and the Illawarra, including Blacktown, Campbelltown, Liverpool, Parramatta, Penrith and Wollongong. | 431 | 13 10 03 | 13 37 18 | Current Outages |
Jemena (Gas)www.jemena.com.au | Sydney, Newcastle, Central Coast. Wollongong and parts of country NSW. | 13 19 09 | 1300 137 078 | Current Outages | |
APA Group (Gas)www.apa.com.au | Central Ranges Pipeline Tamworth | 1800 427 532 | 1300 001 001 |
VIC energy faults & emergencies
Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.
| Distributor | Distribution Zone (areas served) | 24 Hours Fault Numbers | General Number | Current Outages |
|---|---|---|---|---|
Citipower(www.powercor.com.au) | Citipower covers the Melbourne CBD, Yarraville, Moonee Ponds, Carlton and Abootsford. | 13 12 80 | 1300 301 101 | Current Outages |
AusNet Services (Electricity)(previously known as SP Ausnet) (www.ausnetservices.com.au) | AusNet Services covers the eastern side of Victoria, including Ringwood, Croydon, Lilydale, Caufield, Warragul, Hallam and Pakenham. | 13 17 99 | 1300 360 795 | Current Outages |
AusNet Services (Gas)(previously known as SP Ausnet) (www.ausnetservices.com.au) | AusNet Services covers some of the Melbourne CBD and the area to the west of the Melbourne CBD, including Geelong, Ballarat, Bendigo, Horsham and Portland. | 13 67 07 | 1300 360 795 | Current Outages |
Jemena(www.jemena.com.au) | Jemena covers the area to the north west of the Melbourne CBD, incuding Broadmedows, Mickleham, Yuroke, Campbellfield and Thornbury. | 13 16 26 | 1300 131 871 | Current Outages |
United Energy(www.uemg.com.au) | United Energy covers the area of Mornington Peninsula, including Rye, Arthurs Seat, St. Andrews Beach, Tootgarok and Balnarring. | 13 20 99 | 1300 131 689 | Current Outages |
Powercor(www.powercor.com.au) | Powercor covers the vast area of the western part of Victoria, including Ballarat, Black Hill, Ingliston, Dales Creek, Buninyong, Kooroocheang, Dunach and Stony Creek. | 13 24 12 | 13 22 06 | Current Outages |
Australia Gas Networks(previously known as Envestra) (www.envestra.com.au) | Envestra covers some of Melbourne CBD and the area to the east of the Melbourne CBD, including Echucha, Shepparton, Benalla and Moe. | 1800 676 300 | 1300 001 001 | |
Multinet(www.multinetgas.com.au) | Multinet covers some of the Melbourne CBD and the area to the West of Melbourne CBD, including Kew, Doncaster and Emerald. | 13 26 91 | 1300 887 501 | |
APA Group(www.apa.com.au) | Central Ranges Pipeline Tamworth | 1800 427 532 | 1300 001 001 |
QUEENSLAND ENERGY FAULTS & EMERGENCIES
Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.
| Distributor | Distribution Zone (areas served) | 24 Hours Fault Numbers | General Number | Current Outages |
|---|---|---|---|---|
Electricity | ||||
Energex(www.energex.com.au) | Energex covers an area of South East Queensland stretching from the NSW border in the south to Gympie in the north. This includes the major population areas of Brisbane, the Gold and Sunshine Coasts, Ipswich, Redlands, Logan and Moreton Bay. | 13 62 62 | 13 12 53 | Current Outages |
GAS | ||||
Australian Gas Networks(www.australiangasnetworks.com.au) | The AGN Queensland gas distribution network covers separate areas in the Brisbane region (Brisbane CBD, north of the Brisbane River and Ipswich) and Northern Region (Rockhampton and Gladstone). | 1800 898 220 | 1300 001 001 | |
Allgas(www.allgas.com.au) | The Allgas Gas Network covers part of the Brisbane area (south of the Brisbane River) and the Gold Coast (extending into northern NSW). It also covers the inland city of Toowoomba and the town of Oakey. | 1800 427 532 | 1300 001 001 | |
APA Group(www.apa.com.au) | Central Ranges Pipeline Tamworth | 1800 427 532 | 1300 001 001 |
SOUTH AUSTRALIA ENERGY FAULTS & EMERGENCIES
Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.
| Distributor | NMI prefixes | 24 Hours Fault Numbers | General Number | Current Outages |
|---|---|---|---|---|
Electricity | ||||
SA Power Networks(www.sapowernetworks.com.au) | 200 | 13 13 66 | 13 12 61 | Current Outages |
GAS | ||||
Australian Gas Networks SA(www.australiangasnetworks.com.au) | 1800 427 532 | 1300 001 001 | ||
APA Group(www.apa.com.au) | 1800 427 532 | 1300 001 001 |
AUSTRALIA CAPITAL TERRITORY ENERGY FAULTS & EMERGENCIES
Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.
| Distributor | NMI prefixes | 24 Hours Fault Numbers | General Number | Current Outages |
|---|---|---|---|---|
ELECTRICITY | ||||
Evoenergy(www.evoenergy.com.au) | 700 | 13 10 93 | 13 23 86 | Current Outages |
GAS | ||||
Evoenergy(www.evoenergy.com.au) | 526 | 13 19 09 | 13 23 86 | Current Outages |
APA Group(www.apa.com.au) | 1800 427 532 | 1300 001 001 |
TAS ENERGY FAULTS & EMERGENCIES
Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.
| Distributor | NMI Prefixes | 24 Hours Fault Numbers | General Number | Current Outages |
|---|---|---|---|---|
Electricity | ||||
TasNetworks(https://www.tasnetworks.com.au/) | 800 | 132 004 | 1300 137 008 | Current Outages |
