Remote Reconnection and Disconnection of
SMART METERS IN NSW
Seamless Energy Management with
CovaU Energy
At CovaU Energy, we leverage smart meter technology to offer efficient remote re-energisation and de-energisation services for our NSW customers. This means faster service times and reduced need for on-site visits, ensuring your energy needs are met promptly and safely.
Understanding Remote Services
Remote De-energisation refers to disconnecting your electricity supply remotely using smart meter capabilities. Remote Re-energisation is the process of restoring your electricity supply remotely. These services are conducted in compliance with NSW regulations to ensure safety and reliability.
Safe Remote Connection
To help ensure a safe and smooth remote electricity reconnection, we’ll ask you a few quick questions when you contact us. These checks help us confirm that the property is ready for power to be restored without risk.
When you call, we may ask:
- Can you locate the main switchboard or meter at the property?
This ensures that you can access the area if needed.
- Is there any equipment such as solar panels, batteries, or other generation/storage systems installed?
Knowing this helps us safely manage your reconnection.
- Has any electrical work been done recently or is any planned before reconnection?
If so, we may require documentation like a Certificate of Compliance for Electrical Work (CCEW).
- Is anyone at the property relying on life support or critical medical equipment?
If yes, it’s essential we record this and make sure proper procedures are followed.
- If there is medical equipment in use, are you confident in how to restart it safely after the power comes back on?
We want to ensure you’re prepared and supported during reconnection.
- Are you aware of any exposed wires or electrical hazards on site?
Any visible hazards must be addressed before reconnection can proceed.
- Have you turned off the main power switch and unplugged or switched off appliances at the wall?
This helps avoid power surges or potential risks when electricity is restored.
Safety and Compliance Requirements
To perform remote re-energisation, especially after extended disconnections, certain safety protocols must be followed:
Certificate of Compliance for Electrical Work (CCEW)
If electrical work has been undertaken since de-energisation, a licensed electrician must complete a CCEW. This certificate confirms that the electrical installation is safe for reconnection.
Remote Re-energisation Safety Statement
If your property has been disconnected for six months or more, a safety inspection must be conducted within five business days prior to reconnection.
HOW TO Submit Required Documents
Send scanned or electronically signed copies of the necessary documents to support@covau.com.au. Timely submission ensures a smooth and prompt reconnection process.
If your property is equipped with a smart meter, CovaU can carry out a remote disconnection without the need for a technician to visit. This allows for a more convenient and timely service when you’re moving out or no longer require electricity at the premises.
Before we proceed, we’ll ask a few important questions to make sure it’s safe to disconnect the supply:
- Could the disconnection affect any lifts, automatic doors, security gates, or emergency exit systems?
We must ensure that no essential services will be disrupted.
- Are you aware of any risks or hazards that could arise if power is switched off?
This helps us identify any safety concerns at the property.
- Is there any life support or medically required equipment on site?
If life support equipment is in use, disconnection may not be possible until alternate arrangements are made.
- Is any electrical work expected to be completed before the disconnection occurs?
If so, please notify us to ensure compliance with safety regulations.
Need Assistance?
Our customer support team is here to help:
We’re committed to providing you with safe, reliable, and efficient energy services.