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Website is currently under maintenance. To join now with CovaU Energy, call us on 1300 689 866.

There are various state government concessions and rebates available to help low income earners pay their energy bills. Eligibility and application for these rebates, varies between states, please choose the state that is relevant to you.

State: NSW VIC QLD SA

NSW Government's Social Program for Energy - Concessions and Rebates

For a comprehensive overview of all rebates offered by the NSW Government, please see their website here.


- Family Energy Rebate - Low Income Household Rebate - Energy Accounts Payment Assistance (EAPA) Scheme - Life Support Rebate - Medical Energy Rebate - Gas Rebate
Family Energy Rebate

The Family Energy Rebate provides:

  • A credit on an energy bill of up to $180 for the eligible energy account holders.

Eligibility:

  • A resident of NSW;and
  • The account holder of your electricity account with an electricity retailer or an on-supplied electricity account holder; and
  • The recipient for the Family Tax Benefit (FTB) during the previous financial year. Please note: your Family Tax Benefit (FTB) must have been finalised by the Department of Human Services (DHS) before you submit an application for the Family Energy Rebate. To check this you can contact the Department of Human Services (DHS) on 136 150.

Application:

Low Income Household Rebate

The Low Income Household Rebate provides:

  • $285 a year to eligible customers who hold an electricity account;or
  • $315.50 a year to eligible long-term residents of residential communities (caravan and mobile home parks), retirement villages and strata schemes who receive electricity bills from or on behalf of their community operators.

Eligibility:

  • A resident of NSW; and
  • The account holder of your electricity account with an electricity retailer; and
  • A card holder of one of the following:
    • - Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia,
    • - Health Care Card issued by Services Australia, or
    • - DVA Gold Card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA).

Application:

  • To apply, customers should contact us by calling 1300 689 866
  • To view details in other languages, please visit here.
Energy Accounts Payment Assistance (EAPA) Scheme

The Energy Accounts Payment Assistance Scheme provides:

  • Eligible customers with a $50 voucher will be sent electronically to us and credited into your energy account.

Criteria:

  • The EAPA vouchers are for people in financial hardship due to a crisis or emergency situation. This hardship may be caused by a range or combination of factors, such as: a loss of income, a very high electricity/gas bill, an illness in the family, a family crisis, unexpected expenses or bills.
  • The community welfare organisation will make an assessment based on government issued guidelines.

Application:

  • Participating EAPA providers:
    Please refer to the EAPA providers for application
  • To view details in other languages, please visit here.
Life Support Rebates
Approved Equipment Common brand names
Powered wheelchairs for quadriplegics - $0.30 per day Quickie, Zippie etc. NOTE: this does not include mobility scooters
Oxygen concentrators (FT) - $3.11 per day
(Machine must be be used continuousily for 24 hours a day)
Devilbiss etc
Oxygen concentrators (PT) - $1.85 per day
(Machine is in use for less than 24 hours a day)
Devilbiss etc
Positive Airways Pressure (PAP) Device (FT) - $0.71 per day
(Machine must be be used continuousily for 24 hours a day)
Continuous Positive Airways Pressure (CPAP), Bilevel or Variable Positive Airways Pressure (BiPAP or V-PAP) etc
Positive Airways Pressure (PAP) Device (PT) - $0.36 per day
(Machine is in use for less than 24 hours a day)
Continuous Positive Airways Pressure (CPAP), Bilevel or Variable Positive Airways Pressure (BiPAP or V-PAP) etc
Enteral feeding pump - $0.44 per day Kangaroo pump, Companion-Abbott, Flexiflow patrol pump
External heart pump - $0.11 per day Left Ventricular Assist Device
Home dialysis - $1.54 per day Haemodialysis or Peritoneal automated cycler machines - Brand names include: Fresenius, Gambro, Baxter
Phototherapy equipment - $3.68 per day Blue light therapy
Total Parenteral Nutrition (TPN) pump - $0.84 per day Volumatic pump, Flowguard pump
Ventilators - $3.68 per day LTV series, Breas, PLV-100 etc, Iron Lung NOTE: This does not include nebulisers, humidifiers or vaporisers

If you are unsure of the medical term used for your machine, please check with your doctor.

Eligibility:

    To be eligible for the Life Support Rebate a person must:

  • Be a resident in New South Wales;and
  • Be a customer of the retailer, or a long-term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to his or her principal place of residence where approved equipment is used by the customer or another person who lives at the same address; and
  • Submit a valid application form as provided by the Department of Planning and Environment (the Department), which will be made available to customers on the Department's website, duly signed by a registered medical practitioner (who is not the applicant) to verify that the use of the approved life support equipment is required at his or her principal place of residence.
  • Application:

Medical Energy Rebate

The Medical Energy Rebate provides:

  • The eligible electricity account holders with the rebate as approximately $71.00 credit on each quarterly energy bill, up to a total of $285.00 per year. The amount is calculated daily from the day you apply.
  • $313.50 a year to eligible residents of on-supplied residential communities, retirement villages and strata schemes.

Eligibility:

    You can apply for the Medical Energy Rebate if you or someone living at the address of the eligible customer:

  • Is a NSW resident
  • Is an account holder named on the bill of an energy retailer
  • Has an inability to self-regulate body temperature
  • Has been assessed by a registered medical practitioner (who is not the applicant) who has been treating them for at least 3 months
  • Mmeets at least one Primary Qualifying Condition and at least one Secondary Qualifying Condition
  • holds one of the following concession cards:
    • * Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia
    • * Health Care Card issued by Services Australia, or
    • * DVA Gold Card.
  • If you're an on supply household and receive your energy bill from a strata manager or community/village operator please visit here.

Application:

Gas Rebate

The Gas Rebate provides:

  • $110 each financial year to eligible customers who hold a natural gas account with a gas retailer of their choice;
  • $121 each financial year to eligible customers with on-supplied LPG or natural gas and living in residential communities, retirement villages and strata schemes;

Note: Commonwealth Senior Heath Card holders are not eligible for this rebate.

Eligibility:

    To be eligible for the NSW Gas Rebate, you need to:

  • Be a resident in New South Wales;and
  • Be the account holder of a natural gas account with a retailer; and
  • $121 each financial year to eligible customers with on-supplied LPG or natural gas and living in residential communities, retirement villages and strata schemes;and
  • A valid card holder of one of the following:
    • Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia
    • Health Care Card issued by Services Australia, or
    • DVA Gold Card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA).

Application:

VIC Concession

For a comprehensive overview of all rebates offered by the Victoria Government, please see their website: here.

You may also find the brief introduction below on the Victoria concessions and rebates useful. The concessions and rebates below are eligible for the holder of one these cards.


- Pensioner Concesion Card - Health Care Card - DVA Gold Card
Type of Concessions What does this concession apply to? How much is the concession? Forms
Annual Electricity Concession Domestic mains electricity usage and service costs. The concession is available year-round. For more information, please visit Annual electricity Concession 17.5 per cent of electricity usage and service costs. The concession is calculated after retailer discounts and solar credits have been deducted. The concession does not apply to the first $171.60 of the annual bill. This is calculated as a daily rate on each bill. Households with very high electricity bills (over $2,890.45 in the year) need to apply for the Excess electricity concession to continue to receive a concession on their bill. --
Controlled Load Electricity Concession Controlled load usage charges on domestic mains electricity. For more information, please visit Controlled Load Electricity Concession 13 per cent of controlled load electricity costs. --
Electricity Transfer Fee Waiver The transfer fee that is charged by electricity retailers when account holders move house. For more information, please visit Electricity Transfer Fee Waiver The transfer fee that is charged by electricity retailers when account holders move house. --
Excess Electricity Concession Domestic mains electricity usage and service costs above $2,890.45 for the annual period starting 1 December 2018. This amount is reviewed each year. For more information, please visit Excess Electricity Concession 17.5 per cent of electricity usage and service costs. The concession is calculated after retailer discounts and solar credits have been deducted. --
Excess Gas Concession Domestic mains gas usage and service costs above $1,587.82 for the six-month winter period 1 May to 31 October 2019. For more information, please visit Excess Gas Concession 17.5 per cent of gas usage and service costs. The concession is calculated after retailer discounts are deducted. --
Life Support Concession Mains domestic electricity accounts. Mains water accounts (for haemodialysis machines only).For more information, please visit Life Support Concession The electricity discount is the cost of 1,880 kilowatt hours (470 kilowatt hours per quarter) of electricity each year, calculated using the general domestic tariff of your retailer. Application Form
Fact Sheet
Medical Cooling Concession Mains domestic electricity usage and service costs between 1 November and 30 April.For more information, please visit Medical Cooling Concession 17.5 per cent of electricity usage and service costs between 1 November and 30 April. During this period the Medical cooling concession is given in addition to the Annual electricity concession. Application Form
Fact Sheet
Service to Property Charge Concession The service charge on mains domestic electricity bills with very low electricity use. For more information, please visit Service to Property Charge Concession If the electricity use on a bill is lower than the service charge, the service charge is reduced to the cost of the electricity used.
The concession is based on your usage cost before any solar credits are deducted.
--
Winter Gas Concession Domestic mains gas usage and service costs. The concession is available over the winter period of 1 May to 31 October each year. For more infromation, please visit Winter Gas Concession 17.5 per cent of gas usage and service costs.The concession is calculated after retailer discounts are deducted. The concession does not apply to the first $62.40 of the six-month winter period bills. This is calculated as a daily rate on each bill. Households with very high bills (over $1.587.82 in the period from 1 May to 31 October 2018) will need to apply for the Excess gas concession to continue to receive a concession on the bill.

Queensland Concessions and Rebates

For a comprehensive overview of all rebates offered by the QLD Government, please see their website here.


- Electricity Rebate - Reticulated Gas Rebate - Medical Cooling and Heating Electricity Concession Scheme - Home Energy Emergency Assistance (HEEA) Scheme - Electricity Life Support Concession
Electricity Rebate

Electricity Rebate provides:

  • A daily amount of $0.8489 per day (excl GST) for a total of $340.85 per year (incl GST) to the eligible customers. This rebate is applied to the electricity bill directly.

Eligibility:

To be eligible, the electricity account holder must hold one of the following concession cards:

  • Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs
  • Commonwealth Health Care Card
  • Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
  • Queensland Seniors Card
  • Asylum seeker status (residents will need to provide their ImmiCard details)

Cardholders are eligible to claim the rebate for their principal place of residence where they live alone or share the home with any of the below:

  • Their spouse
  • Other people who hold a Pensioner Concession Card or Queensland Seniors Card
  • Other people wholly dependent on them
  • Other people who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans’ Affairs and who do not pay rent
  • Other people who live with the cardholder to provide care and assistance, and who do not pay rent

Application:

Reticulated Gas Rebate

Gas Rebate provides:

A daily amount of $0.1866 per day (excl GST) for a total of $74.92 per year (incl GST) to the eligible customers. This rebate is applied to the gas bill directly.

Eligibility:

    To be eligible, the gas account holder must hold one of the following concession cards:

  • Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs
  • Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
  • Queensland Seniors Card

Cardholders are eligible to claim the rebate for their principal place of residence where they live alone or share the home with any of the below:

  • Their spouse
  • Other people who hold a Pensioner Concession Card or Queensland Seniors Card
  • Other people wholly dependent on them
  • Other people who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans’ Affairs and who do not pay rent
  • Other people who live with the cardholder to provide care and assistance, and who do not pay rent.

Application:

Home Energy Emergency Assistance (HEEA) Scheme

Home Energy Emergency Assistance (HEEA) Scheme provides:

  • A one-off emergency payment of up to $720 once every two years for eligible customers.
  • This rebate aims at helping the low income Queensland households experiencing problems paying their electricity or gas bills as a result of an unforeseen emergency or a short-term financial crisis.

Eligibility:

  • The applicant must be part of CovaU’s hardship program or payment plan; and
  • A concession card holder; or
  • A non-concession cardholder who has an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners. Contact Centrelink for details of the maximum income rate.

Application:

Medical Cooling and Heating Electricity Concession Scheme

Medical Cooling and Heating Electricity Concession provides:

  • $340.85 (including GST) per year to eligible applicants.
  • Eligibility is reviewed every two years.
  • This concession rebate is available to help with electricity costs for people with a chronic medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme heat or cold.
  • The concession amount will be paid directly by the Queensland Government in quarterly installments by direct payment to an eligible applicant's bank account.

Eligibility:

    To be eligible, the customer must:

  • be a Queensland resident; and
  • have (or be a parent/guardian of a child with) a qualifying medical condition and need cooling or heating to stop your symptoms becoming significantly worse. Qualifying medical conditions include:
    • Multiple sclerosis
    • Autonomic system dysfunction
    • Loss of skin integrity or sweating capacity
    • Severe compromise of functioning such as mobility at extremes of environmental temperature
    • Hypersensitivity to extremes of environmental temperature leading to increased pain or other discomfort or an increased risk of complications; and
  • live at your principal place of residence, which has an air-conditioning or heating unit.

The applicant and/or legal guardian of a minor with a qualifying medical condition must:

  • Hold a current Pensioner Concession Card or a current Health Care Card; and
  • Be financially responsible for paying the electricity bill.

Application:

Electricity Life Support Concession

The Electricity Life Support Concession provides rebates to electricity bills for eligible people who are seriously ill and use a home-based oxygen concentrator or kidney dialysis machine. The Queensland Government manages and pays this concession directly. The eligible applicant will receive a payment of $694.18 per year for each oxygen concentrator, or $464.88 per year for each kidney dialysis machine you use.

Register your life support equipment:

If you have either a life support machine that is eligible for concession or any other types of machine prescribed by a doctor for life support purposes, please let us know. We will register your property as using life support equipment and notify your distributor. Once registered, you will be protected and notified of any planned power outages.

Eligibility:

Oxygen Concentrators

To be eligible, you must:

  • 1) receive your oxygen concentrator free of charge through the Medical Aids Subsidy Scheme (MASS); and
  • 2) have been medically assessed in accordance with the eligibility criteria determined by MASS; and
  • 3) hold one of the following concession cards:
    • Pensioner Concession Card
    • Health Care Card
    • Health Care Interim Voucher
    • Child Disability Allowance
    • Queensland Seniors Card

Kidney Dialysis Machines

To be eligible, you must receive your home-based kidney dialysis machine free of charge through a Queensland Health hospital.

 

Application:

Oxygen Concentrator

To apply, complete the Electricity Life Support Concession application form. The form will be sent by the relevant department to you within 14 working days of receiving your machine. If you do not receive an application form, contact the Medical Aids Subsidy Scheme to request a new one.

 

Kidney Dialysis

To apply, complete the Electricity Life Support Concession application form that will be provided to you from the Renal Unit at Queensland Health hospitals.

 

For information about this concession, visit the Queensland Government website at https://www.qld.gov.au/community/cost-of-living-support/concessions/medical-concessions/electricity-life-support#How%20to%20apply

South Australia Concessions and Rebates

For a comprehensive overview of all rebates offered by the SA Government, please see their website here.


- Energy Bill Concession - Medical Heating and Cooling Concession - Emergency Electricity Payment Scheme (EEPS)
Energy Bill Concession

Energy Bill Concession provides:

  • A rebate of $0.634 per day (excl GST) to the eligible customers. This rebate is applied to the electricity bill directly.

Eligibility:

To be eligible, you must be a South Australia’s resident who:

  • Live at the property;
  • Mmust be listed as an account holder on your energy bill;
  • Hold an eligible concession card* or receive an eligible Centrelink payment;
  • Is not living with anyone who has an income of more than $3,000 per year, unless they either:
    • Get an allowance from Centrelink or the Department of Veterans' Affairs (DVA)
    • Are your spouse, domestic partner or dependent.

* Eligible cards include:

  • Pensioner Concession Card
  • DVA Gold Card
    • Totally and Permanently Incapacitated (TPI)
    • Extreme Disablement Adjustment (EDA)
    • War Widow
    • Issued to a person with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004
  • Low Income Health Care Card
  • Commonwealth Seniors Health Card

Application:

Due to South Australian regulations, you cannot register your concession card details with us. If you’re eligible for a South Australian energy concession, you’ll need to register via the Department of Human Services. You can apply:

Medical Heating and Cooling Concession

The Medical Heating and Cooling Concession assists South Australians on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the severe worsening of their condition.

TThe concession amount is indexed each financial year and is currently $231.41 for the 2020-21 financial year. The concession is available to eligible applicants in addition to the current energy concession.

Eligibility:

To be eligible, you must:

  • Live at the address on the application form;
  • Have, or be the parent or legal guardian of, a child who has a qualifying medical condition requiring cooling or heating to prevent severe worsening of their condition;
  • Provide certification from their medical specialist or general practitioner that the medical condition is severely worsened by hot or cold weather;
  • Use an air conditioning unit at that address to meet their medical heating and cooling requirements;
  • Be financially responsible for the full or part payment of the energy bill;
  • Hold an eligible concession card* or receive an eligible Centrelink payment.

* Eligible cards include:

  • Pensioner Concession Card
  • Gold Card from the Department of Veterans' Affairs
    • Totally and Permanently Incapacitated (TPI)
    • Extreme Disablement Adjustment (EDA)
    • War Widow
    • Issued to a person with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004
  • Low Income Health Care Card
  • Commonwealth Seniors Health Card

Application:

Emergency Electricity Payment Scheme (EEPS)

You may be able to get an Emergency Electricity Payment Scheme (EEPS) payment if you’re at risk of your electricity being disconnected. EEPS is only accessible through financial counsellors, who will assess your financial situation before lodging an application. You can only receive an EEPS payment once every three years.

Please visit the SA Government Financial Aid website for more informatio

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