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Contact

General Enquiries & Payments:

1300 689 866
(Available 24/7)

1300 460 888 (中文)
(Weekdays, 9am -8pm)

Sales Enquiries:

1300 689 866
(Weekdays, 9am – 8pm)

1300 460 888 (中文)
(Weekdays, 9am -8pm)

Faults & Emergencies:

Energy distributors manage faults and emergencies related to infrastructure such as poles, wires and meters. Click here to contact your local distributor.

Fax:

1300 997 331

Email:

support@covau.com.au

Address:

Level 11, 201 Kent Street,Sydney, NSW 2000, Australia

Complaints and Disputes

If you have any queries or concerns, please contact us on support@covau.com.au or call us at 1300 689 866. If you're not satisfied with how we handle your complaint or query, you have a right to refer the complaint to the Energy Ombudsman at 1800 246 545 (NSW) or 1800 500 509 (VIC).

Covau Complaints and Dispute Resolution Procedure

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