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General Enquiries & Payments:
1300 689 866 (Available 24/7)
1300 460 888 (中文) (Weekdays, 9am -8pm)
1300 689 866 (Weekdays, 9am – 8pm)
Faults & Emergencies:
Energy distributors manage faults and emergencies related to infrastructure such as poles, wires and meters. Click here to contact your local distributor.
1300 997 331
Level 11, 201 Kent Street,Sydney, NSW 2000, Australia
If you have any queries or concerns, please contact us on firstname.lastname@example.org or call us at 1300 689 866. If you're not satisfied with how we handle your complaint or query, you have a right to refer the complaint to the Energy Ombudsman at 1800 246 545 (NSW) or 1800 500 509 (VIC) or 1800 662 837 (QLD).
Covau Complaints and Dispute Resolution Procedure
COVAU Pty Ltd ABN 54 090 117 730.