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Feedback & Complaints
Letting us know about your experience with us helps to improve the way we do business in our systems, policies and procedures. If you have feedback, or an issue you'd like us to resolve, contact us by sending an email to support@covau.com.au or call us at 1300 689 866 to discuss how we can work together.
If you're not satisfied with how we handle your complaint or query, please contact Energy and Water Ombudsman
For more details, please refer to our Standard Complaints and Dispute Resolution Policy.
