We’re committed to supporting those impacted by COVID-19 and are doing so by:

• Suspending disconnections for residential and small business customers who contact us about any payment difficulties until the 31st of March 2021

• Default listings will not apply for those who are having trouble paying before the 31st of March 2021

• Waiving late payment fees and customer initiated de-energisation fees and re-connection fees are until 31st of March 2021

We are doing what we can to keep your energy flowing at this time.

CovaU is focused on protecting the health and safety of our customers and team members. We're offering help and guidance to customers through our efficient customer communication.

-24/7 Customers Service 1300 689 866

-24/7 Live Chat on CovaU website

-Facebook:https://www.facebook.com/covau/.

-WeChat:

-CovaU Support Email: support@covau.com.au.

We keep on monitoring information from the relevant authorities. Please be assured that we’re working through the impacts of all issues related to the Coronavirus (COVID-19) situation. The Australian Government Health Department's Coronavirus (COVID-19) health alert (https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-healthalert) is updated regularly.

We wish everyone healthy and safe and encourage you to follow the guidance of the Australian Health Department.

Service supply

If you have any issues with your electricity or gas supply, please contact your distributor. (https://www.covau.com.au/support/faults) Your distributor can give you more information and an estimate of when the problem will be fixed.

If you, or someone in your home uses a life support machine, register the details with us as soon as possible (if you haven't already).

NSW & QLD:

VIC:

Our online services remain available

To manage your energy accounts, you can:

Log in or register to (My Account) to make payments and check your usage.
Find answers in (Support for Help)

Moving?

If you’re moving house, or need to renew your plan, you can do this easily online 24/7. You can:

Get info and book your move on our on the Moving page (https://www.covau.com.au/join)
Book your move or renew your plan in My Account
(https://secure.covau.com.au/myaccount)
Head to our plans page (plans page) to compare all our offers.
You can book a move, renew your plan, or change plans there any time you need to.

Paying your bills

We understand that these are uncertain times financially. A Covid-19 financial support program is being implemented to provide relief to residential and small business customers that have been affected and are unable to pay their bills.
For those who require assistance or are falling under hardship, a range of payment options have been made available.
You will continue to receive your bills as normal whilst undergoing assistance or hardship however you will not be disconnected.

If your circumstances have changed or you need assistance paying your account, you can:

-Assess your eligibility for further relief options, please fill in the following form: (www.covau.com.au)

-Find out what energy concessions and rebates (Forms) you may be eligible for.

-Get information about our hardship and financial support programs (https://www.covau.com.au/terms/hardship)

-Find out a number of available payment options (https://www.covau.com.au/paybill)

-CovaU Support Email: support@covau.com.au

There are also ( Australian Government financial assistance) options available for customers impacted by the Coronavirus.