CovaU and Coronavirus (COVID-19)
We’re committed to supporting those impacted by COVID-19 and are doing so by:
- Suspending disconnections for residential and small business customers who contact us about any payment difficulties.
- Default listings will not apply for those who are having trouble paying are in contact with us in relation to their debt or are accessing any payment support.
We keep on monitoring information from the relevant authorities.
Please be assured that we’re working through the impacts of all issues related to the Coronavirus (COVID-19) situation. The Australian Government Health Department's Coronavirus (COVID-19) health alert is updated regularly.
We wish everyone healthy and safe and encourage you to follow the guidance of the Australian Health Department.
SERVICE SUPPLY
If you have any issues with your electricity or gas supply, please contact your distributor. Your distributor can give you more information and an estimate of when the problem will be fixed.
If you, or someone in your home uses a life support machine, register the details with us as soon as possible (if you haven't already).
Online Services
To manage your energy accounts, you can:
Log in or register to (My Account) to make payments and check your usage.
Find answers in (Support for Help)
Moving?
If you’re moving house, or need to renew your plan, you can do this easily online 24/7.
You can:
- Get info and book your move on our on the Moving page
- Book your move or renew your plan in My Account.
- Head to our plans page (plans page) to compare all our offers.
You can book a move, renew your plan, or change plans there any time you need to.
Paying your bills
We understand that these are uncertain times financially. A Covid-19 financial support program is being implemented to provide relief to residential and small business customers that have been affected and are unable to pay their bills.
For those who require assistance or are falling under hardship, a range of payment options have been made available.
You will continue to receive your bills as normal whilst undergoing assistance or hardship however you will not be disconnected.
If your circumstances have changed or you need assistance paying your account, you can:
Assess your eligibility for further relief options, please fill in the following form: (www.covau.com.au)
Find out what energy concessions and rebates (Forms) you may be eligible for.
Get information about our hardship and financial support programs
Find out a number of available payment options
CovaU Support Email: support@covau.com.au
There are also (Australian Government financial assistance) options available for customers impacted by the Coronavirus.
