CovaU Energy

How to Spot a Scam Text or Email

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Scammers are always looking for new ways to trick people into giving them their personal or financial information. They may send you text messages or emails that look like they are from legitimate companies, such as CovaU Energy, but are actually designed to steal your data or money. Here are some tips on how to spot a scam text or email and what to do if you receive one.

How to Spot Scammers

Unsure if the email or text you received is actually from CovaU Energy or from scammers? Read on and know how to skilfully discern legit messages from scam texts and emails.

  • Recognise Spelling Mistakes and Bad Grammar
    Scammers may use poor language skills or automated translation tools to create their messages, which can result in errors or awkward phrasing. For example, they may write “Deer Costumer” rather than “Dear Customer” or “U have win a prize” rather than “You have won a prize”. If the message does not sound professional or clear, it may not be from CovaU.
  • Scrutinise Links, Attachments, and Phone Numbers
    Scammers often mimic legitimate website links, email attachments, and phone numbers. They may use these to direct you to fake websites, download malware onto your device, or charge you premium rates for calls. If you receive a message that asks you to do any of these things, do not follow the instructions. Instead, delete the message and report it to CovaU Energy and the relevant authorities.
  • Double Check the Sender’s Email Address and Phone Number
    Scammers often use fake or spoofed addresses or numbers that look similar to the real ones, but have slight differences. If you are not sure, you can always contact CovaU Energy directly using the official contact details on our website or your bill to double check if the email or SMS is indeed from CovaU Energy.
  • Transact Only on Trusted Payment Channels
    Scammers may ask you to make a payment using unusual methods, such as gift cards, wire transfers, or cryptocurrencies. When making bill payments to CovaU, stick to trusted channels. The only secure and trusted way to pay your CovaU bills online is via My Account or Paybill page. When in doubt, go directly to the website at Any request for payment outside of these methods could be a scam.
  • Avoid Giving Your Personal Information
    Scammers may ask you to provide or confirm your personal details, such as your name, address, date of birth, account number, password, PIN, credit card number, or bank account details. Under no circumstances should you reply to text messages with personal information, especially credit card or bank account details. CovaU will never ask for sensitive data through text messages.


What to Do If You Suspect You’ve Been Scammed

  • Contact Your Bank Immediately
    If you suspect you’ve been scammed, immediate action is key. Contact your bank right away and seek their advice on whether to cancel your cards or block your accounts. Timely intervention can prevent further financial losses.
  • Reset Your My Account Password
    If you’ve unconsciously shared your My Account details with scammers, contact us promptly to reset your password or go your My Account page and click on Forgot Password link. If you’ve been using the same password for other accounts, change them immediately to prevent further breaches.


How to Report a Scammer

If you come across a suspected scammer, it’s crucial to report it to Scamwatch. Reporting scams can help raise awareness and protect others from falling victim to them. You can report a scam here. Inform your family, friends, and colleagues about scams you’ve encountered. You can also post your experience on social media so more people will be aware.


How to Lessen Your Chances of Getting Scammed

Protect yourself by following these guidelines:

  • Refrain from giving out personal information or sending money to unknown sources.
  • Hang up on calls that sounds robotic and/or demands immediate actions.
  • Be wary connecting to FREE WiFi.
  • Let unknown calls go to voicemail and listen to any messages left.
  • Block and delete suspicious numbers or SMS.
  • Regularly review and update your social media privacy settings.
  • Register your phone on the do not call register.
  • Use strong PINs and passwords, never share them, and update them regularly.
  • Keep your mobile and computer secure with frequent security updates.
  • Avoid clicking on suspicious links.
  • Avoid downloading Mobile Apps from unverified sources.
  • When shopping online, consider using platforms like PayPal for added security.
  • Never pay someone who insists that you can only pay with cryptocurrencya wire transfer service like Western Union or MoneyGram, a payment app, or a gift card.
  • Never deposit a check and send money back to someone.
  • Keep up to date with the types of scams in circulation, so you can identify them if needed.
  • Always remember, if it sounds too good to be true, it probably is!
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