Remote Reconnection & Disconnection Archives - CovaU Energy https://www.covau.com.au/docs-category/remote-reconnection-and-disconnection/ Electricity and gas plans for Australian homes and businesses. Tue, 24 Jun 2025 07:01:57 +0000 en-AU hourly 1 https://www.covau.com.au/wp-content/uploads/2021/06/cropped-covau-favicon-1-32x32.png Remote Reconnection & Disconnection Archives - CovaU Energy https://www.covau.com.au/docs-category/remote-reconnection-and-disconnection/ 32 32 What is a remote disconnection or reconnection? https://www.covau.com.au/docs/remote-reconnection-and-disconnection/what-is-a-remote-disconnection-or-reconnection/ Tue, 24 Jun 2025 07:01:51 +0000 https://covau.com.au/?post_type=docs&p=21084 Remote disconnection or reconnection means we can turn the power off or on at your property using your smart meter – without needing to send a technician. It’s quick, safe, and often completed within minutes of your request or scheduled time.

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]]> Remote disconnection or reconnection means we can turn the power off or on at your property using your smart meter – without needing to send a technician. It’s quick, safe, and often completed within minutes of your request or scheduled time.

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]]> When might my electricity be remotely disconnected? https://www.covau.com.au/docs/remote-reconnection-and-disconnection/when-might-my-electricity-be-remotely-disconnected/ Tue, 24 Jun 2025 07:01:00 +0000 https://covau.com.au/?post_type=docs&p=21082 The post When might my electricity be remotely disconnected? appeared first on CovaU Energy.

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  • Remote disconnection can occur in the following situations:
    • You’ve requested disconnection (e.g., you’re moving out)
    • A retailer-initiated disconnection due to unpaid bills (after required notices are issued)
    • At your request for safety or renovation purposes

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    ]]>         Can anyone’s property be remotely disconnected? https://www.covau.com.au/docs/remote-reconnection-and-disconnection/can-anyones-property-be-remotely-disconnected/ Tue, 24 Jun 2025 07:00:08 +0000 https://covau.com.au/?post_type=docs&p=21080 The post Can anyone’s property be remotely disconnected? appeared first on CovaU Energy.

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  • No. Remote disconnection is only done when it’s safe and permitted. We will not proceed with remote disconnection if:
    • Life support equipment is in use at the property
    • There are critical safety systems affected (e.g., lifts, emergency lighting)
    • You inform us that it is unsafe to do so

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    ]]>         What do I need to do before a remote disconnection? https://www.covau.com.au/docs/remote-reconnection-and-disconnection/what-do-i-need-to-do-before-a-remote-disconnection/ Tue, 24 Jun 2025 06:59:13 +0000 https://covau.com.au/?post_type=docs&p=21075 The post What do I need to do before a remote disconnection? appeared first on CovaU Energy.

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  • If you’ve requested a disconnection:
    • Let us know if it’s safe to proceed remotely
    • Tell us if life support equipment is in use
    • Advise if any safety-critical systems (e.g., lifts or alarms) will be impacted
  • Our staff will run through a checklist to assess whether remote disconnection can be done safely. If remote disconnection isn’t suitable, we’ll arrange an alternative options

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    ]]>         When will my power be reconnected after I request it? https://www.covau.com.au/docs/remote-reconnection-and-disconnection/when-will-my-power-be-reconnected-after-i-request-it/ Tue, 24 Jun 2025 06:58:31 +0000 https://covau.com.au/?post_type=docs&p=21073 The post When will my power be reconnected after I request it? appeared first on CovaU Energy.

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  • Remote reconnections are typically completed within a few hours, often faster. However, the following must be confirmed first:
    • Someone authorised is present at the property
    • All electrical appliances are turned off
    • No recent or ongoing electrical work is occurring
    • The main switch is turned off
  • We’ll guide you through a quick safety checklist before proceeding.

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    ]]>         Is it safe to have my electricity remotely reconnected? https://www.covau.com.au/docs/remote-reconnection-and-disconnection/is-it-safe-to-have-my-electricity-remotely-reconnected/ Tue, 24 Jun 2025 06:57:51 +0000 https://covau.com.au/?post_type=docs&p=21071 The post Is it safe to have my electricity remotely reconnected? appeared first on CovaU Energy.

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  • Yes – but only when it’s safe to do so. Before reconnecting remotely, we’ll ask you questions to confirm:
    • All appliances are off
    • There’s no exposed wiring
    • No electrical work is in progress
    • You are at the property and can access the switchboard
  • If any safety risk is identified, we won’t proceed remotely and may organise a technician visit.

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    ]]>         What if I have life support equipment at my property https://www.covau.com.au/docs/remote-reconnection-and-disconnection/what-if-i-have-life-support-equipment-at-my-property/ Tue, 24 Jun 2025 06:57:20 +0000 https://covau.com.au/?post_type=docs&p=21069 The post What if I have life support equipment at my property appeared first on CovaU Energy.

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  • If life support equipment is registered or in use, we will not disconnect you remotely without your consent. Please ensure your life support registration with us is up to date.
  • For reconnections, we’ll take extra care to ensure safe restoration.

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    ]]>         What if I’m not home during the remote reconnection? https://www.covau.com.au/docs/remote-reconnection-and-disconnection/what-if-im-not-home-during-the-remote-reconnection/ Tue, 24 Jun 2025 06:56:40 +0000 https://covau.com.au/?post_type=docs&p=21067 The post What if I’m not home during the remote reconnection? appeared first on CovaU Energy.

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  • We can only reconnect remotely if:
    • You (or someone authorised) is at the property
    • Safety checks are completed
  • If you’re not home, we may need to delay the reconnection or arrange an alternative method.

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    ]]>         What happens if the remote service fails? https://www.covau.com.au/docs/remote-reconnection-and-disconnection/what-happens-if-the-remote-service-fails/ Tue, 24 Jun 2025 06:55:38 +0000 https://covau.com.au/?post_type=docs&p=21065 If the remote reconnection or disconnection fails (e.g., due to meter issues), we’ll notify you and organise a field technician to visit, if needed.

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    ]]>     If the remote reconnection or disconnection fails (e.g., due to meter issues), we’ll notify you and organise a field technician to visit, if needed.

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