Feedback and Complaints Archives - CovaU Energy https://www.covau.com.au/docs-category/feedback-and-complaints/ Electricity and gas plans for Australian homes and businesses. Thu, 08 Jan 2026 22:36:54 +0000 en-AU hourly 1 https://www.covau.com.au/wp-content/uploads/2021/06/cropped-covau-favicon-1-32x32.png Feedback and Complaints Archives - CovaU Energy https://www.covau.com.au/docs-category/feedback-and-complaints/ 32 32 Where can I find your complaints policy? https://www.covau.com.au/docs/feedback-and-complaints/where-can-i-find-your-complaints-policy/ Wed, 07 Jan 2026 04:34:20 +0000 https://www.covau.com.au/?post_type=docs&p=25452 A copy of our Complaint Handling and Dispute Resolution Policy and Procedure is available online. You may request a copy of this policy free of charge at any time.

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]]> A copy of our Complaint Handling and Dispute Resolution Policy and Procedure is available online. You may request a copy of this policy free of charge at any time.

The post Where can I find your complaints policy? appeared first on CovaU Energy.

]]> What if I’m not satisfied with the resolution? https://www.covau.com.au/docs/feedback-and-complaints/what-if-im-not-satisfied-with-the-resolution/ Wed, 07 Jan 2026 04:27:43 +0000 https://www.covau.com.au/?post_type=docs&p=25447 CovaU aims to provide the highest level of customer service, which includes the handling of complaints. We’ll work with you to resolve your issue quickly, fairly and collaboratively. Your privacy is important to us, and all complaints are treated confidentially. If you are not satisfied with our resolution, or how we handled your complaint, you […]

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]]> CovaU aims to provide the highest level of customer service, which includes the handling of complaints. We’ll work with you to resolve your issue quickly, fairly and collaboratively. Your privacy is important to us, and all complaints are treated confidentially.

If you are not satisfied with our resolution, or how we handled your complaint, you have the right to contact the Energy and Water Ombudsman of your jurisdiction. The Energy and Water Ombudsman in each state is a free and independent service that can provide information, advice, and assistance to customers, to investigate and resolve customer complaints and disputes.

New South Wales

Energy & Water Ombudsman NSW (EWON)

Victoria

Energy & Water Ombudsman Victoria (EWOV)

Queensland

Energy & Water Ombudsman Queensland (EWOQ)

South Australia

Energy & Water Ombudsman SA (EWOSA)

Australian Capital Territory

ACT Civil and Administrative Tribunal (ACAT)

Tasmania

Energy Ombudsman Tasmania

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]]> How do I lodge complaint? https://www.covau.com.au/docs/feedback-and-complaints/how-do-i-lodge-complaint/ Wed, 07 Jan 2026 04:23:51 +0000 https://www.covau.com.au/?post_type=docs&p=25444 You may lodge a complaint through the following channels: CovaU representatives will always provide customers with their name and try to resolve the complaint on the spot. Written/Online complaints will be acknowledged within five (5) working days unless the issue has been determined to be an urgent complaint in which case, a response will be […]

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]]> You may lodge a complaint through the following channels:

CovaU representatives will always provide customers with their name and try to resolve the complaint on the spot. Written/Online complaints will be acknowledged within five (5) working days unless the issue has been determined to be an urgent complaint in which case, a response will be given within two (2) working days.

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