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State: NSW VIC

NSW energy faults & emergencies

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

Distributor Distribution Zone (areas served) Map NMI prefixes 24 Hours Fault Numbers General Number
Essential Energy
(formerly Country Energy)
www.essentialenergy.com.au
Essential Energy covers most of regional and rural New South Wales, including Albury, Bathurst, Dubbo, Grafton, Port Macquarie, Queanbeyan, Tamworth and Wagga Wagga. Map 400, 420, 440, 450 13 20 80 13 23 91
Ausgrid
(formerly Energy Australia)
www.ausgrid.com.au
Sydney, Central Coast and Hunter regions of New South Wales, including Sydney, Barry, Merriwa, Nelson Bay, Scone and Waterfall. Map 410 13 13 88 13 13 65
Endeavour Energy
(formerly Integral Energy)
www.endeavourenergy.com.au
Sydney's Greater West, the Southern Highlands and the Illawarra, including Blacktown, Campbelltown, Liverpool, Parramatta, Penrith and Wollongong. Map 431 13 10 03 13 37 18
Jemena (Gas)
www.jemena.com.au
Sydney, Newcastle, Central Coast. Wollongong and parts of country NSW. N/A 13 19 09 1300 137 078

Essential Energy

Information Formerly Country Energy
www.essentialenergy.com.au
Distribution Zone(areas served) Essential Energy covers most of regional and rural New South Wales, including Albury, Bathurst, Dubbo, Grafton, Port Macquarie, Queanbeyan, Tamworth and Wagga Wagga.
Map Map
NMI prefixes 400, 420, 440, 450
24 Hours Fault Numbers 13 20 80
General Number 13 23 91

Ausgrid

Information Formerly Energy Australia
www.ausgrid.com.au
Distribution Zone(areas served) Sydney, Central Coast and Hunter regions of New South Wales, including Sydney, Barry, Merriwa, Nelson Bay, Scone and Waterfall.
Map Map
NMI prefixes 410
24 Hours Fault Numbers 13 13 88
General Number 13 13 65

Endeavour Energy

Information Formerly Integral Energy
www.endeavourenergy.com.au
Distribution Zone(areas served) Sydney's Greater West, the Southern Highlands and the Illawarra, including Blacktown, Campbelltown, Liverpool, Parramatta, Penrith and Wollongong.
Map Map
NMI prefixes 431
24 Hours Fault Numbers 13 10 03
General Number 13 37 18

Jemena (Gas)

Information www.jemena.com.au
Distribution Zone(areas served) Sydney, Newcastle, Central Coast. Wollongong and parts of country NSW.
Map N/A
MI prefixes -
24 Hours Fault Numbers 13 19 09
General Number 1300 137 078

VIC energy faults & emergencies

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

Distributor Distribution Zone (areas served) Map 24 Hours Fault Numbers General Number
Citipower
(www.powercor.com.au)
Citipower covers the Melbourne CBD, Yarraville, Moonee Ponds, Carlton and Abootsford. Map 13 12 80 1300 301 101
Ausnet Services Electricity
(previously known as SP Ausnet)
(www.ausnetservices.com.au)
Ausnet Energy covers the eastern side of Victoria, including Ringwood, Croydon, Lilydale, Caufield, Warragul, Hallam and Pakenham. Map 13 17 99 1300 360 795
Jemena
(www.jemena.com.au)
Jemena covers the area to the north west of the Melbourne CBD, incuding Broadmedows, Mickleham, Yuroke, Campbellfield and Thornbury. Map 13 16 26 1300 131 871
United Energy
(www.uemg.com.au)
United Energy covers the area of Mornington Peninsula, including Rye, Arthurs Seat, St. Andrews Beach, Tootgarok and Balnarring. Map 13 20 99 1300 131 689
Powercor
(www.powercor.com.au)
Powercor covers the vast area of the western part of Victoria, including Ballarat, Black Hill, Ingliston, Dales Creek, Buninyong, Kooroocheang, Dunach and Stony Creek. Map 13 24 12 13 22 06
Australia Gas Networks
(previously known as Envestra)
(www.australiangasnetworks.com.au)
Envestra covers some of Melbourne CBD and the area to the east of the Melbourne CBD, including Echucha, Shepparton, Benalla and Moe. Map 1800 898 220 1300 001 001
Ausnet Services Gas
(previously known as SP Ausnet)
(www.ausnetservices.com.au)
Ausnet Energy covers some of the Melbourne CBD and the area to the west of the Melbourne CBD, including Geelong, Ballarat, Bendigo, Horsham and Portland. Map 13 67 07 1300 360 795
Multinet
(www.uemg.com.au)
Multinet covers some of the Melbourne CBD and the area to the West of Melbourne CBD, including Kew, Doncaster and Emerald. Map 13 26 91 1300 887 501

Citipower

Information (www.powercor.com.au)
Distribution Zone(areas served) Citipower covers the Melbourne CBD, Yarraville, Moonee Ponds, Carlton and Abootsford.
Map Map
24 Hours Fault Numbers 13 12 80
General Number 1300 301 101

Ausnet Services Electricity

Information Previously known as SP Ausnet
(www.ausnetservices.com.au)
Distribution Zone(areas served) Ausnet Energy covers the eastern side of Victoria, including Ringwood, Croydon, Lilydale, Caufield, Warragul, Hallam and Pakenham.
Map Map
24 Hours Fault Numbers 13 17 99
General Number 1300 360 795

Jemena

Information (www.jemena.com.au)
Distribution Zone(areas served) Jemena covers the area to the north west of the Melbourne CBD, incuding Broadmedows, Mickleham, Yuroke, Campbellfield and Thornbury.
Map Map
24 Hours Fault Numbers 13 16 26
General Number 1300 131 871

United Energy

Information (www.uemg.com.au)
Distribution Zone(areas served) United Energy covers the area of Mornington Peninsula, including Rye, Arthurs Seat, St. Andrews Beach, Tootgarok and Balnarring.
Map Map
24 Hours Fault Numbers 13 20 99
General Number 1300 131 689

Powercor

Information (www.uemg.com.au)
Distribution Zone(areas served) Powercor covers the vast area of the western part of Victoria, including Ballarat, Black Hill, Ingliston, Dales Creek, Buninyong, Kooroocheang, Dunach and Stony Creek.
Map Map
24 Hours Fault Numbers 13 24 12
General Number 13 22 06

Australia Gas Networks

Information Previously known as Envestra
(www.australiangasnetworks.com.au)
Distribution Zone(areas served) Envestra covers some of Melbourne CBD and the area to the east of the Melbourne CBD, including Echucha, Shepparton, Benalla and Moe.
Map Map
24 Hours Fault Numbers 1800 898 220
General Number 1300 001 001

Ausnet Services Gas

Information Previously known as SP Ausnet
(www.ausnetservices.com.au)
Distribution Zone(areas served) Ausnet Energy covers some of the Melbourne CBD and the area to the west of the Melbourne CBD, including Geelong, Ballarat, Bendigo, Horsham and Portland.
Map Map
24 Hours Fault Numbers 13 67 07
General Number 1300 360 795

Multinet

Information (www.uemg.com.au)
Distribution Zone(areas served) Multinet covers some of the Melbourne CBD and the area to the West of Melbourne CBD, including Kew, Doncaster and Emerald.
Map Map
24 Hours Fault Numbers 13 26 91
General Number 1300 887 501

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