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There are various state government concessions and rebates available to help low income earners pay their energy bills. Eligibility and application for these rebates, varies between states, please choose the state that is relevant to you.

State: NSW VIC

NSW Government's Social Program for Energy - Concessions and Rebates

For a comprehensive overview of all rebates offered by the NSW Government, please see their website here.


- Family Energy Rebate - Low Income Household Rebate - Energy Accounts Payment Assistance (EAPA) Scheme - Life Support Rebate - Medical Energy Rebate - Gas Rebate
Family Energy Rebate

The Family Energy Rebate provides:

  • $180 (was $150) a year to eligible customers that do not hold a DHS Concession Card or Health Care Card; or
  • $20 (was $15) a year to eligible customers that do hold a DHS Concession Card or Health Care and also qualify for the Low Income Household Rebate of $285 (was $235) a year.

Eligibility:

  • A resident of NSWand
  • The account holder of your electricity account with an electricity retailer or an on-supplied electricity account holder; and
  • The recipient for the FTB during the previous financial year. Please note: your FTB must have been finalised by the DHS before you submit an application for the FER. To check this you can contact the DHS on 136 150.

Application:

Low Income Household Rebate

The Low Income Household Rebate provides:

  • $285 (was $235) (excluding GST) a year to eligible customers who hold an electricity account;or
  • $313.50 (was $258.50) a year to eligible long-term residents of residential communities (caravan and mobile home parks), retirement villages and strata schemes who receive electricity bills from or on behalf of their community operators.

Eligibility:

    To be eligible for the NSW Gas Rebate, you need to:

  • Be a resident in New South Wales;and
  • Be the account holder of a natural gas account with a retailer; or
  • Be a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name and address appears on the gas account for individually metered consumption of natural gas or Liquefied Petroleum Gas (LPG) to his or her principal place of residence;or
  • Purchase LPG in cylinders 45Kg/88L or greater to use for domestic cooking, heating or hot water at your principal place of residence; and your name, address, LPG cylinder size and date of LPG purchase/refill appears on a tax invoice/receipt issued by your LPG supplier;and
  • Hold either a: Pensioner Concession Card issued by the DHS/DVA; or DHS Health Care Card*; or DVA Gold Card marked with either: War Widow or War Widower Pension, or Totally and Permanently Incapacitated (TPI), or Disability Pension (EDA).
  • * This refers to holders of the Centrelink Health Care Card. If you have a Commonwealth Seniors Health Care Card, Low Income Health Care Card, Foster Child Health Care Card or Ex-Carer Allowance (Child) Health Care Card you do not qualify for this rebate.

Application:

Energy Accounts Payment Assistance (EAPA) Scheme

The Energy Accounts Payment Assistance Scheme provides:

  • The EAPA Scheme operates through a voucher system and each voucher is worth $50.

Criteria:

  • EAPA vouchers are issued by participating EAPA providers such as St Vincent de Paul, Salvation Army, Anglicare and many others. The EAPA Scheme operates through a voucher system and each voucher is worth $50.
  • EAPA vouchers are issued by participating EAPA providers such as St Vincent de Paul, Salvation Army, Anglicare and many others. The EAPA Scheme operates through a voucher system and each voucher is worth $50.
  • Participating EAPA providers:
    Please refer to the EAPA providers for your closest EAPA provider.

Application:

  • Low Income Household Rebate Application Form
  • Click here for information on the Energy Accounts Payment Assistance (EAPA) Scheme in Arabic
  • Click here for information on the Energy Accounts Payment Assistance (EAPA) Scheme in Vietnamese
  • Click here for information on the Energy Accounts Payment Assistance (EAPA) Scheme in Simplified Chinese
Life Support Rebates
Approved Equipment Common brand names
Powered wheelchairs for quadriplegics - $0.30 per day Quickie, Zippie etc. NOTE: this does not include mobility scooters
Oxygen concentrators (FT) - $3.11 per day Devilbiss etc
Oxygen concentrators (PT) - $1.85 per day Devilbiss etc
Positive Airways Pressure (PAP) Device (FT) - $0.71 per day Continuous Positive Airways Pressure (CPAP), Bilevel or Variable Positive Airways Pressure (BiPAP or V-PAP) etc
Positive Airways Pressure (PAP) Device (PT) - $0.36 per day Continuous Positive Airways Pressure (CPAP), Bilevel or Variable Positive Airways Pressure (BiPAP or V-PAP) etc
Enteral feeding pump - $0.44 per day Kangaroo pump, Companion-Abbott, Flexiflow patrol pump
External heart pump - $0.11 per day Left Ventricular Assist Device
Home dialysis - $1.54 per day Haemodialysis or Peritoneal automated cycler machines - Brand names include: Fresenius, Gambro, Baxter
Phototherapy equipment - $3.68 per day Blue light therapy
Total Parenteral Nutrition (TPN) pump - $0.84 per day Volumatic pump, Flowguard pump
Ventilators - $3.68 per day LTV series, Breas, PLV-100 etc, Iron Lung NOTE: This does not include nebulisers, humidifiers or vaporisers

If you are unsure of the medical term used for your machine, please check with your doctor.

Eligibility:

    To be eligible for the Life Support Rebate a person must:

  • Be a resident in New South Wales;and
  • Be a customer of the retailer, or a long-term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to his or her principal place of residence where approved equipment is used by the customer or another person who lives at the same address; and
  • Submit a valid application form as provided by the Department of Planning and Environment (the Department), which will be made available to customers on the Department's website, duly signed by a registered medical practitioner (who is not the applicant) to verify that the use of the approved life support equipment is required at his or her principal place of residence.
  • Application:

Medical Energy Rebate

The Medical Energy Rebate provides:

  • $285 (was $235) (excluding GST) a year to eligible customers who hold an electricity account with an electricity retailer of their choice;or
  • $313.50 (was $258.50) a year to eligible residents of on-supplied residential communities, retirement villages and strata schemes.

Eligibility:

    To be eligible for the Medical Energy Rebate you need to:

  • Be a resident in New South Wales;and
  • Be a customer of the retailer, or a long-term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to his or her principal place of residence; and
  • Submit a valid application form as provided by the Department of Planning and Environment (the Department), which will be made available to customers on the Department's website, duly signed by a registered medical practitioner (who is not the applicant) to verify that either the customer named on the bill or anyone residing at the residence has an inability to self-regulate body temperature*; and
  • Hold either a: Pensioner Concession Card issued by the DHS/DVA; or DHS Health Care Card*; or DVA Gold Card.
  • * This refers to holders of the Centrelink Health Care Card. If you have a Commonwealth Seniors Health Care Card, Low Income Health Care Card, Foster Child Health Care Card or Ex-Carer Allowance (Child) Health Care Card you do not qualify for this rebate.
  • An eligible customer has an inability to self-regulate body temperature where the eligible customer (or someone living at the supply address of the eligible customer) has been assessed by a registered treating medical practitioner (who is not the applicant) who has been treating them for at least three months as meeting at least one Primary Qualifying Conditions AND at least one Secondary Qualifying Conditions.

Application:

Gas Rebate

The Gas Rebate provides:

  • $110 (was $90) (excluding GST) each financial year to eligible customers who hold a natural gas account with a gas retailer of their choice;or
  • $121 (was $99) each financial year to eligible customers with on-supplied LPG or natural gas and living in residential communities, retirement villages and strata schemes;or
  • $121 (was $99) each financial year to eligible customers that use delivered LPG (bottled gas) for basic household needs such as cooking, heating or hot water. Note: this rebate cannot be claimed for the use of small BBQ gas bottles or bottled gas less than 45Kg/88L in mass.

Note: Commonwealth Senior Heath Card holders are not eligible for this rebate.

Eligibility:

    To be eligible for the NSW Gas Rebate, you need to:

  • Be a resident in New South Wales;and
  • Be the account holder of a natural gas account with a retailer; or
  • Be a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name and address appears on the gas account for individually metered consumption of natural gas or Liquefied Petroleum Gas (LPG) to his or her principal place of residence; or
  • Purchase LPG in cylinders 45Kg/88L or greater to use for domestic cooking, heating or hot water at your principal place of residence; and your name, address, LPG cylinder size and date of LPG purchase/refill appears on a tax invoice/receipt issued by your LPG supplier;and
  • Be a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name and address appears on the gas account for individually metered consumption of natural gas or Liquefied Petroleum Gas (LPG) to his or her principal place of residence; or
  • Hold either a: Pensioner Concession Card issued by the DHS/DVA; or DHS Health Care Card*; or DVA Gold Card marked with either: War Widow or War Widower Pension, or Totally and Permanently Incapacitated (TPI), or Disability Pension (EDA).
  • * This refers to holders of the Centrelink Health Care Card. If you have a Commonwealth Seniors Health Care Card, Low Income Health Care Card, Foster Child Health Care Card or Ex-Carer Allowance (Child) Health Care Card you do not qualify for this rebate.

Application:

VIC Concession

For a comprehensive overview of all rebates offered by the Victoria Government, please see their website: here.

You may also find the brief introduction below on the Victoria concessions and rebates useful. The concessions and rebates below are eligible for the holder of one these cards.


- Pensioner Concesion Card - Health Care Card - DVA Gold Card
Type of Concessions What does this concession apply to? How much is the concession? Forms/FactSheets
Utility Relief Grant Schem(URGS) Domestic main electricity, gas or water overdue account. In CovaU, you are able to receive a separate grant on each utility (electricity and gas) once in a two year period. For more information, please visit Utility Relief Grant Scheme The amount of the grant is based on the amount you owe at the time of application. It is capped at six months' worth of utility use up to a maximum of $650. URGS main Fact Sheet
Annual Electricity Concession Domestic mains electricity usage and service costs. The concession is available year-round. For more information, please visit Annual electricity Concession 17.5 per cent of electricity usage and service costs. The concession is calculated after retailer discounts and solar credits have been deducted. The concession does not apply to the first $171.60 of the annual bill. This is calculated as a daily rate on each bill. Households with very high electricity bills (over $2,725 in the year) need to apply for the Excess electricity concession to continue to receive a concession on their bill. Fact Sheet
Controlled Load Electricity Concession Controlled load usage charges on domestic mains electricity. For more information, please visit Controlled Load Electricity Concession 13 per cent of controlled load electricity costs. Fact Sheet
Electricity Transfer Fee Waiver The transfer fee that is charged by electricity retailers when account holders move house. For more information, please visit Electricity Transfer Fee Waiver The full transfer fee is waived. Fact Sheet
Excess Electricity Concession Domestic mains electricity usage and service costs above $2,725 for the annual period starting 1 December 2016. This amount is reviewed each year. For more information, please visit Excess Electricity Concession 17.5 per cent of electricity usage and service costs. The concession is calculated after retailer discounts and solar credits have been deducted. Application Form
Fact Sheet
Excess Gas Concession Domestic mains gas usage and service costs above $1,518 for the six-month winter period 1 May to 31 October 2017. For more information, please visit Excess Gas Concession 17.5 per cent of gas usage and service costs. The concession is calculated after retailer discounts are deducted. Application Form
Fact Sheet
Life Support Concession Mains domestic electricity accounts. Mains water accounts (for haemodialysis machines only).For more information, please visit Life Support Concession The electricity discount is the cost of 1,880 kilowatt hours (470 kilowatt hours per quarter) of electricity each year, calculated using the general domestic tariff of your retailer. Application Form
Fact Sheet
Medical Cooling Concession Mains domestic electricity usage and service costs between 1 November and 30 April.For more information, please visit Medical Cooling Concession 17.5 per cent of electricity usage and service costs between 1 November and 30 April. During this period the Medical cooling concession is given in addition to the Annual electricity concession. Application Form
Fact Sheet
Non-mains Energy Concession Non-mains sources of energy: Liquefied petroleum gas (LPG) Firewood for domestic heating, cooking or hot water Heating oil
Electricity accessed via an embedded network Generator fuel.
For more information, please visit Non-mains Energy Concession
The concession is paid annually based on the amount paid for each energy type in that year. The rebate amounts for the 2016 calendar year are:
$48 for spending from $100 to $274.99
$144 for spending from $275 to $825.99
$241 for spending from $826 to $1,374.99
$343 for spending from $1,375 to $1,961.99
$439 for spending from $1,962 to $2,509.99
Application Form
Fact Sheet
Service to Property Charge Concession The service charge on mains domestic electricity bills with very low electricity use. For more information, please visit Service to Property Charge Concession If the electricity use on a bill is lower than the service charge, the service charge is reduced to the cost of the electricity used.
The concession is based on your usage cost before any solar credits are deducted.
Fact Sheet
Winter Gas Concession Domestic mains gas usage and service costs. The concession is available over the winter period of 1 May to 31 October each year. For more infromation, please visit Winter Gas Concession 17.5 per cent of gas usage and service costs.The concession is calculated after retailer discounts are deducted. Fact Sheet
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